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1. Q: Can I get some samples?
A: We are honored to offer you samples as the trial order for quality check.


2. Q: Do you have the products in stock?
A: mostly all bikes are to be produced according to your order including samples. But sometimes, there is a few stock in the warehouse, welcome to place order.


3. Q: What's the delivery time?
A: It usually takes about 25 working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be different for different orders or at different time.


4. Q: Can I mix different model/color in one order?
A: Yes, different model/color can be mixed in one order.


5. Q: How does your factory do regarding quality control?
A: Quality is our core, we have quality inspector to check and strictly control every program from raw materials to cutting, bending, welding process to finished product testing to last packaging.

6. Q: What's your warranty terms?
Motor: 24 Months
Battery: 24 Months for Li-battery
Controller: 12 Months
Charger: 12 Months
Frame: 36 Months
Others: 6 Months


7. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. We are honest manufacturer. We built our own brand "Kaiyi", and we has been Alibaba's Gold supplier since 2014. If you check with Alibaba, you will see that we have never got any complaint from our customers.